5
THE CAPTAIN 
Pragmatic, Team-Enabling, and Direct
They were all surgeons, but I wanted to build a team.
—Margery Kraus, Captain, APCO Worldwide
Margery Kraus was a thirty-eight-year-old mother of three young children when a partner at Arnold & Porter, a well-known Washington, DC, law firm, happened to see her running a call-in program on C-SPAN. He and some of his partners asked her to take over a nascent consulting practice to serve the expanding needs of their clients.
While she immediately saw the opportunity with this role, she also could see its challenges: a team with an ill-defined mission somewhere between advocacy-like lobbying and ...
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