Notes
Preface
1. “Hold Please: George Coy Launched the First Commercial Telephone Exchange,” New England Historical Society website, accessed October 28, 2015, http://www.newenglandhistoricalsociety.com/hold-please-george-coy-launched-first-commercial-telephone-exchange.
2. This extensive case study builds on our prior case studies of audacious innovation, including research on the Beijing Water Cube, Florida’s brand-new Lake Nona Medical City, and the rescue of 33 Chilean miners: Robert G. Eccles, Amy C. Edmondson, and Dilyana Karadzhova, “Arup: Building the Water Cube,” Harvard Business School Case 410-054, February 2010 (revised June 2010); Amy C. Edmondson, Sydney Ribot, and Tiona Zuzul, “Designing a Culture of Collaboration at Lake Nona ...
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