Building Quality Management Systems

162  ◾  Building Quality Management Systems

that key experiences acquired during the whole improvement process are

shared through the relevant departments and members of the organization.

This will ensure that good practices are repeated and institutionalized and

that the same problems do not occur again. Unfortunately, this is not always

easy to do, nor is it a common practice in industry. For instance, some sta-

tistics indicate that 80% of all quality problems in the manufacturing indus-

try are recurring issues. In other words, these are errors that have occurred

before and were fixed, yet the lessons learned from such errors and their

sol