Building Quality Management Systems

QMS and Business Processes Evaluation  ◾  155

the scores of previous evaluations. This will show whether an organization

has attained and sustained any improvements. For example, if an OP score

of 4 is obtained in a specific subcategory during the initial maturity diagnos-

tic, and then scores of 3 in E1 and 2 in E2 are assigned, this would indicate

a steady improvement in that subcategory. On the other hand, if OP = 4,

Table8.1 (Continued) Adapted Version of the MDI for Follow-Up Evaluations

Subcategory

Original

Performance

After

Improvements

Performance

From 1 (strongly agree)

to 7(strongly disagree)

OP E1 E2 E3 En

75. Meeting output targets ...