152  ◾  Building Quality Management Systems
Table8.1 (Continued) Adapted Version of the MDI for Follow-Up Evaluations
Subcategory
Original
Performance
After
Improvements
Performance
From 1 (strongly agree)
to 7(strongly disagree)
OP E1 E2 E3 En
36. QMS helps to identify opportunities to
improve the ability of the company to satisfy
its customers.
37. Corrective actions are not only taken in
response to customer complaints.
38. Continuous improvement is perceived as a
strategy, not as a program only.
39. Long-term results in all organizational aspects
(as opposed to short-term results regarding
product output and quality only) are expected. ...

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