Building Quality Management Systems

QMS and Business Processes Evaluation  ◾  149

Table8.1 Adapted Version of the MDI for Follow-Up Evaluations

Subcategory

Original

Performance

After

Improvements

Performance

From 1 (strongly agree)

to 7(strongly disagree)

OP E1 E2 E3 En

1. Quality improvement (QI) initiatives are not

only carried out to achieve ISO 9000

registration or comply with customer

requirements.

2. Initial enthusiasm after implementing a

quality management system (QMS) or QI

program does not fade over time.

3. Organization holds an ISO 9000 certification

(or is close to obtaining it).

4. Organization recognizes that the effective

implementation of a QMS requires cultural ...