Building Quality Management Systems

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Acknowledgments

We would like to thank the National Polytechnic Institute of Mexico (IPN)

for sponsoring this project, and the Centre for Supply Chain Improvement,

Derby Business School, the University of Derby and the Dublin City

University Business School, Dublin City University for the support

received to produce this work. We would also like to thank our publisher,

Productivity Press, and our executive editor, Michael Sinocchi, for all the

support in completing this book.