Building Quality Management Systems

QMS Implementation  ◾  137

empower and train employees, build the ethics of teamwork, involve every-

one from top to bottom in decision making, celebrate achievements, treat

culture as a strategic issue, remove cultural barriers, and keep the culture of

the organization up to date.

7.3.5 CSF 5: Effective Communication

Effective communication is another critical factor for a successful QMS

implementation. There is a strong relationship between good communica-

tion and successful quality implementation. Research evidence (Ocholi, 1998)

has shown that quality management depends on communication that flows

in all directions up, down, and laterally within ...