Building Quality Management Systems

134  ◾  Building Quality Management Systems

to encourage their labor force to show their commitment, which is vital for

the successful implementation of a QMS. Hence, organizations need to have

both a strong and committed leadership and a highly motivated and com-

mitted workforce.

7.3.3 CSF 3: Process-Oriented Focus

Another key critical success factor for QMS implementation is an organiza-

tion’s process-oriented focus. We have argued the significance of process

management and its intended benefits in Chapter 3. Understanding of pro-

cesses is crucial since managing quality within the organizations is very

much dependent on the way the organiza