Building Quality Management Systems

132  ◾  Building Quality Management Systems

execute these tasks successfully, leaders have to use their expertise, commit-

ment, decisiveness, quality, vision, and charismatic personality to develop

team competence, commitment, group expertise, and group support.

So if we look at the leadership trait from a QMS implementation perspec-

tive, it is obvious that leaders set a direction and a standard of excellence

for an organization. And to successfully implement a QMS within an orga-

nization, their role and contribution is significant. An important question at

this stage is: How can organizations develop such leadership characteris-

tics to compl