Building Quality Management Systems

130  ◾  Building Quality Management Systems

whether an organization has the capabilities that are needed to implement

the shortlisted models, such as top management and staff commitment and

involvement in continuous improvement (CI), organizational culture, strong

leadership, and effective internal communication. The lack of these specific

organizational capabilities can hinder the successful implementation, func-

tioning, and sustainment of improvement activities. Therefore, it is now clear

that there are a number of factors that are crucial for the successful imple-

mentation of QMSs. Although there are many critical success factors, as sug-