Building Quality Management Systems

124  ◾  Building Quality Management Systems

We also defined a selection criterion that we consider needs to be taken

into consideration in assessing the suitability of an improvement approach

to help an organization overcome weaknesses and meet its improvement

needs. The selection criteria evaluate not only whether the selected improve-

ment approaches are needed, but also whether they will provide a financial

benefit; moreover, they help determine whether the organization has the

required resources and capabilities for their implementation, management,

and sustainment.

Finally, in this chapter we defined a series of steps that an organization

can ...