Building Quality Management Systems

Building the QMS and Business Improvement Plan  ◾  123

Here, it is essential to mention that the adopted models, methods, and

tools will only address, in most cases, operational rather than management

and organizational behavior problems. Due to the broad scope of evaluation

yielded by the QMS and business process diagnostic, many problems that are

not related to operations may be highlighted. For example, the QMS maturity

evaluation may uncover that top management and staff do not get involved

in CI activities. Similarly, the self-assessment process may also reveal prob-

lems with the organization’s leadership, formulation of policies and str ...