Building Quality Management Systems

Building the QMS and Business Improvement Plan  ◾  119

Step 2: Models, methods, and tools shortlisting. Once the QMS and business

processes diagnostic has been completed, its results will provide the

organization with a clear picture of the organization’s actual situation.

Based on this, the organization will have to “shortlist” some of the busi-

ness or quality improvement models and methods it believes can help

it overcome the weak areas indicated by the diagnostic. As previously

mentioned, a huge number—probably hundreds—of models, methods,

and tools have been developed to help organizations improve their

operations and the quality of their ...