Building Quality Management Systems

Building the QMS and Business Improvement Plan  ◾  115

corrective or improvement action derived from such analysis. Some authors

also differentiate organizational capabilities from individual competences.

However, since individual competences may also procure a strategic advan-

tage when effectively integrated into the organization’s improvement activi-

ties, we also refer to them as capabilities.

Based on the literature and experience, we consider the following to be

some of the essential capabilities that organizations must have or develop in

order to implement, manage, and sustain any business and quality improve-

ment models, methods, and t