High-level architectural diagram

The following is the architecture diagram for the Bank IVR bot. These are the descriptions of the numbers:

  1. We have the Bank IVR bot registered with Microsoft Bot Framework and configured to channels.
  2. We have an AAD authentication.
  3. App service is where we publish our Bot--it requests a token to allow user requests coming from Microsoft Bot Framework (from channels).
  4. We also have a SQL database connected to App service.
  5. For logging/tracking user operations, we use Application Insights.

As mentioned in preceding architecture, you need to develop a Bot Application first. Perform the steps mentioned in the next ...

Get Building Bots with Microsoft Bot Framework now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial