Foreword
Historically members of the project team tended to treat every project as a bespoke experience for themselves, their clients and the end users of their buildings. Information and evidence gathering from the project was pushed aside at the joy of building handover.
We rarely learned, with any structured information gathering strategy, the lessons on offer in order to improve the outcome for the next projects. A building which appears not to function as expected is submerged as something for the design or construction team to be ashamed of. Under-performing building elements or difficulties in use are seen as mistakes, rather than as constructive experiences or opportunities to improve the building for its future users, or to inform ...
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