Breakthrough

Acknowledgments

This book would never have been possible without the strong interest and encouragement of Bart van Ark, the managing director of The Productivity Institute. Bart has been a friend and colleague for nearly two decades. Bart has given his time generously and read carefully the paper that was the basis of this book. Bart has encouraged and supported the book project over its entire recent journey. My long-time friend and former IBM colleague, Jim Spohrer, watched this work grow and mature over many years. Perhaps it shouldn’t be surprising that Jim quickly came across the original paper on The Productivity Institute website and, in his role as a Business Expert Press editor, encouraged me to expand the paper into a book and join ...