Breakthrough Communication: A Powerful 4-Step Process for Overcoming Resistance and Getting Results

INTRODUCTION

Two Different Ways, Two Different Outcomes

A young child soon learns that life has its disappointments. We do not always get what we want, others do not always behave as we would like them to, and outcomes are sometimes—perhaps often—different from, or even at times the opposite of, what we desire. Many wise spiritual teachers, from the Buddha thousands of years ago through the present day, have gently, if persistently, reminded us of this truth. We can choose to reject it, or we can try to get comfortable with it.

Sometimes, however, things do go our way. The purchasing manager we have made our presentation to goes ahead and makes a big order of our product. The colleague we’ve been trying to persuade to collaborate on an important ...