CHAPTER 2

The Them and Us Relationship

…we need to get employees to bring their brain to work with them and not feel bound to leave it in a paper bag at the gate.

Travis is a progressive manager. He wants to work with his team collaboratively. Travis’s leadership style is based on dialog with his team when the situation calls for it. He not only wants but also expects team members to use their independent judgment when the situation warrants it. However, Jerry, one of Travis’s team members, has a conservative belief about management and employees and their roles. Jerry believes it’s the manager’s primary responsibility to make decisions; after all, in his mind, that’s what the boss gets paid to do. Furthermore, Jerry sees his role as getting ...

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