32 Flexible Systems
Effective identity programs require enough consistency to be identifiable, but enough variation to keep things fresh and human.
Programs should be designed to not only accommodate variation, but also to carefully orchestrate where variations take place. Whether they highlight certain features or information, variations are an integral part of the program, not an anomaly outside of it. Too often organizations scrap identity programs because they don’t include enough built-in variation.
On the other hand, identity programs that accommodate too much variation create their own problems. If you highlight every line of every page in a book, you haven’t actually created a single highlight. In fact, if you skipped highlighting one ...
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