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One of the best examples of almost perfect enterprise-level learning in humanity is the Indian ‘Tiffin’ system of lunchbox deliveries. I learned directly from the street about this amazing piece of human ingenuity when working in India many years back, having dabbled with the idea of riding on the train roofs to experience the Indian Railway system as a commuter. I watched in wonder at the clockwork precision of the Tiffin system as chaos abounded all around at railway stations in Mumbai. The Financial Times stated that from 80 million deliveries per year there were no more than 300 errors or 0.0000000375%, a figure that compares favourably with any computerised Six Sigma operation. ...
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