p.116
To move from brainy atoms (individuals) to brainy molecules (teams) needs the skills of team chemistry, otherwise known as facilitation, sometimes by someone within the team, sometimes by an external agent (catalyst), if the degree of personal involvement or complexity of the issue demands it. Some think that facilitation is a fairly passive activity and that it merely requires the ability to write on a flip chart or hand some Post-It Notes out. I once sat in on a session where the facilitator more or less pointed out where the toilets were and mentioned timings for coffee and lunch. This is rather more like the kind of guidance given to you on an aircraft before take-off and gives facilitation a bad name. Equally ...
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