Acknowledgments
We'd like to thank Mary James, David Bevans, and André Cuello from Morgan Kauffmann for all of your helpful suggestions, direction, and hard work in the making of this book. We owe much gratitude to Jim Berling, Tom Brinck, Joe Dumas, Lawrence Fisher, Susan Fowler, and Caroline Jarrett for reviewing the book thoroughly, with great expertise and insight. Thank you to Cheryl Tullis for contributing your graphic design talent to the concept for our cover.
Thank you to our case study contributors: Kirsten Peters, Bob Schumacher, Michelle Cooper, Elizabeth Comstock, Charles Mauro, Allison O'Keefe-Wright, Cianna Timbers, Nate Bolt, Tony Tulathimutte, Alana Pechon, Melanie Baran, Kavita Appachu, Alex Genov, Tyson Stokes, and Heather ...
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