CHAPTER–5–The Stakeholder Lens
He who wishes to secure the good of othershas already secured his own.Confucius1
WHEN IT COMES TO STAKEHOLDERS, most business school programs emphasize shareholders. The so-called quality movement prioritizes the customer. Stakeholder centricity is a fundamental tenet of enterprise thinking, but it should never mean the primacy of a single stakeholder group. Every enterprise, in fact, has multiple stakeholder groups whose needs must be met.
Who are stakeholders? Chances are that you have at least some idea; the term stakeholder has been a part of the common management vocabulary for a quarter century. One of the earliest definitions was supplied by R. Edward Freeman, and it still rings true today: “The stakeholder ...
Get Beyond the Lean Revolution: Achieving Successful and Sustainable Enterprise Transformation now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
