Notes
Introduction
1. Personal interview.
2. Ovum.
3. John Tiefel, “Chaos By Design: An Interview with the CEO of Zain,” Voices on Transformation 3, McKinsey & Company, 2009.
4. Based on the application of the McKinsey corporate performance analy- sis tool developed by Richard Foster and Sarah Caplan and used extensively in the research for their book Creative Destruction: Why Companies that Are Built to Last Underperform the Market—And How to Successfully Transform Them (New York: Doubleday/Currency, 2001).
5. Personal interview.
6. Frederico Oliveira, “Transforming a High-Performing Company: An Interview with Roberto Setubal,” McKinsey Quarterly, April 2009.
7. “I Can't Get No … Job Satisfaction, That Is: America's Unhappy Workers,” Conference Board Research Report #1459-09-RR, January 2010.
8. U.S. Bureau of Labor Statistics, using data on nonfarm businesses.
9. Stefan Stern, “Share the Power,” in “Managing Employees through the Recovery,” Financial Times, March 22, 2010, Special Report.
10. François Bouvard, Thomas Dohrmann, and Nick Lovegrove, “The Case for Government Reform Now,” McKinsey Quarterly, June 2009.
11. Based on analysis in Stuart Cranier and Des Dearlove, “Excellence Revisited,” Business Strategy Review, March 2002, updated to 2006.
Chapter 1 The Big Idea
1. Dean Foust, “Gone Flat,” BusinessWeek, December 20, 2004.
2. Adrienne Fox, “Refreshing a Beverage Company's Culture,” HR Magazine, November 1, 2007.
3. Ibid.
4. Interview by Gautam Kumra and Jim Wendler, ...
