Index
| A | business goals and value, 9 |
| accomplishments, 8 | business measures and needs, 24-31 |
| accountability, 40 | |
| accuracy, 68-70, 81, 91 | C |
| action, 8, 58 | case studies |
| action plans, 7 | Global Financial Services (GFS), 11, |
| action verbs, 66-67, 81 | 13-15, 119-33. See also Global |
| activities, 6 | Financial Services (GFS) |
| analyses, 20-21, 31-32, 33 | Metro Transit Authority (MTA), 15-16 |
| application objectives | Nations Hotel, 11, 12-13 |
| benefits of, viii, 5-10, 79-80 | cash flow, discounted, 113-14 |
| development of, 80-82 | chain of impact, 3 |
| examples of, 12-13, 14, 16, 85-87, 88 | communication, 60 |
| exercise on, 87-88, 139 | compliance, 75 |
| for Global Financial Services (GFS), | conditions |
| 126-28 | for application objectives, 81 |
| impact objectives ... |
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