Best Practices in Organization Development and Change: Culture, Leadership, Retention, Performance, Coaching

CHAPTER THIRTEEN

Cellular One

A focused employee retention initiative utilizing career development, management training, team agreements, and employee surveying as tools for creating a preferred place of employment in the telecommunications industry

INTRODUCTION

The Business Issues

NEEDS ASSESSMENT

Table 1: Survey Participation Rates

DESIGN OF THE INTERVENTION

ORGANIZATION SYSTEMS

The Career Communications Program

The Sales Career Development Program

Policy Training

Senior Management Commitment

Table 2: Senior Management Team Effectiveness As Rated by Cellular One Employees in the ESS (1996–1999)

MANAGEMENT PRACTICES

Team Agreement

Mandatory Management Training

MEASUREMENT AND MANAGEMENT ACCOUNTABILITY

Exit Interview Results

Table 3: Top 3 ...