Best Practices in Organization Development and Change: Culture, Leadership, Retention, Performance, Coaching

CHAPTER TWELVE

Allstate Insurance

A recruitment and selection process that leverages the Internet, internal database technology, and work analysis tools

INTRODUCTION

Background

Figure 1: Recruitment and Selection Process

The Business Issues for Agent Selection

Job Analysis

DESIGN AND STRUCTURE

Table 1: Advantages and Disadvantages of Selection System Approaches

Agent Selection Process

Technology Support

IMPLEMENTATION

Implementation Issues

Specific Implementation Plan

EVALUATION

SUMMARY

Technology As a Strategy

Figure 2: Recruitment and Technology-Based Selection

What Happens Next?

Exhibit 1: Work Analysis Tool

Exhibit 2: Online Scorable Application Form

ABOUT THE CONTRIBUTORS

ACKNOWLEDGMENT

INTRODUCTION

Background

Recruiting and selection ...