CHAPTER TWO

Nortel Networks

A change program, embedded in a larger corporate-wide initiative, designed for use in a highly distributed organization with minimal corporate staff.

INTRODUCTION

PROGRAM OVERVIEW

General Description

Strategy and Objectives

Five Major Areas of Work

ASSESSMENT

Change Capability Evaluation

INTERVENTIONS

Designing Interventions

Examples of Interventions

ON-THE-JOB SUPPORT

FEEDBACK AND EVALUATION

Mechanisms of Feedback and Evaluation

Subjective Evaluations

LESSONS LEARNED

SUMMARY

Exhibit 1: Sample Feedback Form

Exhibit 2: Sample Tool

Exhibit 2A: Effective Change Management Practices Checklist

Exhibit 2B: Sample Group Profile

Exhibit 3: Change Capability Evaluation Final Report Form

Endnotes

Bibliography

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