UNDERSTANDING DIFFICULT PEOPLE
“Your job is not to do all the work yourself or to sit back and wait to ‘catch [your people] doing something wrong’ but to roll up your sleeves and help [them] win. If they win, you win.”
—Ken Blanchard, author of The One Minute Manager
Most of us work with people who could be considered “difficult,” often without really understanding what makes them so irritating. Largely, that’s because they get under our skin and engage our emotions and, once that happens, it’s hard to be objective.
Self-Assessment Quiz
PROBLEM VERSUS SOLUTION
This quiz will help you understand how you look at the issue of difficult people in the workplace. Choose the answers below that best describe you.
When I encounter a difficult ...
