Becoming the Supervisor

Index

Note:   Page numbers in italic and bold refer to figures and tables, respectively.

A

assign work, 38

attendance issues with Sylvie, 9, 17, 125–129

B

Bains, Trevor, 1

career, 2–3

as general labourer, 2–3

as supervisor, see supervisor, Trevor as

bathtub toy boats, 165

C

Cheng, Julie, 15–16

career, 21–22

expectations to work, 23–24

as general manager, 28–29

giving instructions, 32–35

introduction to colleagues, 27–28

solve production problem, 55

walks, 29

Computer Numerically Controlled (CNC) machine, 17

training program for, 60–64

Trevor and Sunil’s job breakdown for, 64

continuous improvements in team, 93–105

cost, 6–7, 9, 17, 21, 42–43, 55, 80–88

of accidents, 136

of errors, 95–98, 152

impact, 42

what is disclosed, 154, 156

D