Chapter 2
The First Four Months
The day after Rocky made me supervisor things started going worse.
One of our suppliers phoned and told us that a delivery of wood we were expecting was going to be late by a day. Something about a flat tire on the delivery truck. It didn’t really matter why; we were going to be out of raw material.
All of a sudden, the team was standing around asking me what they should do. I figured my job was to keep them busy, so I quickly came up with tasks for each person. Some cleaning. Some maintenance. But as I know now, none of it did anything to get product shipped. The team knew it, too. They poked along. At the end of the day when people went home, very little had been accomplished. Their heads hung as they slouched ...
