Becoming a Manager

Notes

PREFACE TO THE SECOND EDITION

1. Three types of learning described in personal communication with Tom DeLong, a professor of management at the Harvard Business School.

2. Kotter (1990).

INTRODUCTION

1. See Badawy (1982), Bayton and Chapman (1973), Beiker (1986), Dougherty (1984), Falvey (1989), Flamholtz and Randal (1987), Lorsch and Mathias (1987), London (1985), Medcoff (1985), Webber (1991), and Webster (1983).

2. It was difficult to obtain accurate figures on the costs to organizations of new manager incompetence and turnover. McCall et al. (1988) report that one company estimated a failed general manager cost $500,000, not counting the negative effect on business revenues (p. 110). “General manager” in the McCall et al. study referred, ...