1
Setting the Stage
THE MANAGERIAL ROLE
Initially the new managers had no real idea of what they had gotten themselves into. They could not appreciate the complexity and breadth of their new role. One of them reported:
I didn’t have the slightest idea what my job was. I walked in giggling and laughing because I had been promoted and had no idea what principles or style to be guided by. After the first day I felt like I had run into a brick wall.
No wonder the new managers found it difficult to make sense of and define their new role. Distinguished practitioners and academics have produced volumes about managerial work and proposed a variety of conceptualizations. One thing about which they all agree is that the managerial role is complex and ...
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