Becoming a Manager

Table of contents

1. Cover Page
2. Title Page
3. Copyright Page
4. Contents
5. About This Course
6. How to Take This Course
7. Introduction
8. Pre-Test
9. Part One: Making the Transition
   1. 1 Getting on Top of Your New Role
      1. From Individual Contributor to Manager
      2. Relationships with Subordinates
         1. Dealing with Former Peers
         2. Breaking the Ice
      3. Relationships with Peers
      4. Your 90-Day Plan
         1. Listen
         2. Learn
         3. Lead
      5. Recap
      6. Review Questions
   2. 2 Working with Your Boss
      1. Identify and Support Your Boss’s Goals and Priorities
         1. Talking About Priorities
      2. Understand What Your Boss Expects from You
         1. Talk About Your Goals and Priorities
         2. Your Work Performance
         3. Your Independence of Action
      3. Learn How Your Boss Wants to Relate
         1. Information
         2. Information Format
         3. Bad News
         4. Time Demands
      4. Develop a Career Plan with Your Boss
      5. Recap
      6. Review Questions
   3. 3 Making the Most of Your Time
      1. How Are You Spending Your Time?
      2. Prioritize Your Work
      3. Be Organized and Efficient
      4. Eliminate Common Time Traps
         1. Procrastination
         2. Cannot Say No
         3. Meeting Mayhem
      5. Delegate Effectively
         1. Train Your Replacement
         2. A Step-by-Step Process for Delegating Correctly
      6. Recap
      7. Review Questions
10. Part Two: Developing Your Management Skills
    1. 4 Managing Without Authority
       1. Dependencies
       2. Influence
          1. Increasing Influence
       3. Persuasion
       4. The Foundations of Persuasion
          1. Trust
          2. Understanding
          3. A Credible Case
          4. Persuasive Language
       5. Recap
       6. Review Questions
    2. 5 Developing Your Leadership Style
       1. Evolving Theories of Leadership
       2. Flexible Leadership
          1. No Single Best Way
          2. Followers Matter
       3. Leading Change
       4. Key Change Management Steps
          1. Correctly Identify the Problem and Its Solution
          2. Communicate the Need for Change
          3. Enlist Support
          4. Create a Workable Plan
          5. Implement the Plan
       5. Recap
       6. Review Questions
    3. 6 Planning and Setting Goals
       1. Strategic Planning
          1. Low Cost Leadership
          2. Solid Customer Relationships
          3. Product/Service Uniqueness or Quality
          4. Geographic Expansion
       2. Operational Planning
       3. Control Plans
       4. Goals
          1. The Characteristics of Effective Goals
          2. Alignment with Higher Goals
       5. Recap
       6. Review Questions
    4. 7 Work Processes and Continuous Improvement
       1. What We Mean by Business Processes
       2. Continuous Process Improvement
          1. Define the Beginning and Ending
          2. Look for Improvement Opportunities
          3. Involve the Right People
          4. Look for Root Causes of Problems
          5. Measure the Process
          6. Understand the Sequence of Activities and Their Dependencies
          7. Empower People
       3. Process Innovation
          1. Seeking Process Innovation
       4. Recap
       5. Review Questions
11. Part Three: Managing Others
    1. 8 Managing Performance
       1. Performance Management
       2. Performance Appraisal
          1. A Six-Step Process
       3. Feedback
          1. Giving Effective Performance Feedback
          2. Receiving Feedback
          3. Closing the Feedback Loop
       4. Coaching
          1. The Coaching Process
       5. Recap
       6. Review Questions
    2. 9 Making Sound Decisions
       1. A Rational Decision-Making Process
          1. Involve the Right People
       2. Step 1: Define the Problem or Decision Correctly
       3. Step 2: Consider the Context of the Decision
       4. Step 3: Create and Evaluate Feasible Alternatives
          1. Brainstorming as a Method
          2. Evaluation
          3. Risk
       5. Step 4: Make the Decision
       6. Step 5: Implement the Decision
       7. Recap
       8. Review Questions
    3. 10 Handling Difficult People and Situations
       1. Workplace Conflict
          1. Not Always Bad
          2. Dealing with Conflict
          3. Look for Win-Win Opportunities
       2. Difficult People
          1. A Two-Step Process
       3. Difficult People: Special Cases
          1. What’s the Customer Worth?
          2. Your Boss
          3. You
       4. Recap
       5. Review Questions
12. Afterword
13. Bibliography
14. Online Resources
15. Glossary
16. Post-Test
17. Index