CHAPTER 1-1

What Makes an Effective Leader?

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Figure 1-1 Setting the right tone at the top and nurturing the right culture are fundamental to any organization’s success.

Photo: Warchi Collection/Getty Images

I have worked for some very effective leaders who have inspired me and my colleagues to achieve beyond expectations. I have also worked for so-called leaders who were not very effective. I have learned much from both. Thinking about my experiences, effective leaders have the following characteristics. They:

Set the Tone at the Top and Nurture the Right Culture

CEOs set the tone at the top, which embodies the organization’s ethical standards. ...

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