Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

C H A P T E R   F O U R

Building Strategy Maps in Private Sector Companies

IN CHAPTER 3, WE ILLUSTRATED THE ARCHITECTURE of Balanced Scorecard strategy maps with a company, Store 24, that was following a customer intimacy strategy. In this chapter, we illustrate the strategy maps developed for a product leadership company, National Bank Online Financial Services, and two other companies, Fannie Mae and Nova Scotia Power, Inc., that have followed operational excellence strategies. We also present the strategy maps for an agricultural chemicals company ...