ACKNOWLEDGMENTS

WE HAVE BENEFITED GREATLY from the experiences of the organizations that we cite in this book. Their ability to extend our ideas with sophisticated applications is a true source of managerial innovation and progress. In particular, our thanks go to the following contributors:

Bank of Tokyo-Mitsubishi Takehiko Nagumo
Borealis Thomas Boesen
Brazilian National Confederation of Industry (CNI) José Augusto Coelho Fernandes
Canadian Blood Services Graham Sher, Sophie de Villers, Andy Shaw
Federal Bureau of Investigation
Hillside Family of Agencies Dennis Richardson,Maria Cristalli
HSBC Rail Peter Aldridge
KeyCorp Michele Seyranian, Lesa Evans
Lockheed Martin Ed Meehan, Pamela Santiago,Richard Dinnan, LanceFreedman, ...

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