Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

PREFACE

IN 1992, WE INTRODUCED the Balanced Scorecard as a performance measurement system.¹ We helped several companies implement this approach and learned how they used this performance measurement tool as the cornerstone of a new management system that would drive the implementation of their strategies.² We spent the next several years refining the strategy management system and published our updated framework in our second book, The Strategy-Focused Organization. The framework was built around five management principles:

1. Mobilize change through executive leadership

2. Translate strategy into operational terms

3. Align the organization to the strategy

4. Motivate to make strategy everyone’s job

5. Govern to make strategy a continual ...