Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

CHAPTER TEN

THE OFFICE OF STRATEGY MANAGEMENT

IN THIS BOOK, we have articulated a comprehensive and integrated system for linking strategy and operations. The system consists of multiple planning, control, and feedback processes (the central portion of Figure 10-1). It starts, in stage 1, with the executive leadership team reaffirming the entity’s mission, values, and vision and then developing a strategy capable of closing a challenging value gap.

Once the strategy has been articulated and agreed upon, the executive leadership team, in stage 2, plans the strategy by translating it into a strategy map organized by several strategic themes. For each strategy map objective, the team selects measures and targets. Theme owners and theme teams then ...