Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

CHAPTER EIGHT

OPERATIONAL AND STRATEGY REVIEW MEETINGS

WITH STRATEGY and operational plans in place, the enterprise embarks on executing the strategy: producing and delivering products and services to customers, implementing initiatives, and improving processes. It has been set in motion on a trajectory to achieve stretch performance targets over the next three to five years.

But like mission control after a spaceship has been launched to a distant destination, the enterprise needs to continually monitor and adjust its performance to achieve strategic objectives. Managers guide the enterprise by holding a structured set of meetings that deal with operational problems and improvement programs; their aim is to review the strategy and to adjust ...