Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

CHAPTER SIX

PLAN OPERATIONS

Align Process Improvement Programs

MANY ORGANIZATIONS have achieved one-time performance breakthroughs without the use of a formal management system. Charismatic leadership and the art of management are powerful and frequently effective forces. Performance that depends on the power of individual leaders, however, is generally not sustainable over the long term. Unless an organization links its strategy to its governance and operational processes, it won’t be able to sustain its successes.

Figure 6-1 shows the positioning of the process that links strategy to operations within our comprehensive closed-loop management system. Figure 6-2 describes the two key subprocesses used to accomplish this linkage. The first subprocess ...