Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

CHAPTER FIVE

ALIGNING ORGANIZATIONAL UNITS AND EMPLOYEES

OUR PRIMARY FOCUS in this book is the design of a management system for aligning business unit strategy with operations. But most organizations consist of multiple business and support units, so the management system must also address how strategy is integrated across these diverse organizational units. In addition to aligning organizational units with the strategy, the system must align employees with the strategy. Unless all employees understand the strategy and are motivated to achieve it, successful execution of the strategy is highly unlikely. Aligning organizational units and employees is stage 3 of the management system (see Figure 5-1).

In this chapter, we discuss the three subprocesses ...