Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

C h a p t e r     S i x

Learning and Growth Perspective

THE FOURTH AND FINAL PERSPECTIVE on the Balanced Scorecard develops objectives and measures to drive organizational learning and growth. The objectives established in the financial, customer, and internal-business-process perspectives identify where the organization must excel to achieve breakthrough performance. The objectives in the learning and growth perspective provide the infrastructure to enable ambitious objectives in the other three perspectives to be achieved. Objectives in the learning ...