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Part V. Knowledge, Education, and Growth — The Learning Leg

In this part ...

A company must look beyond financial performance for growth and development, implementing the knowledge, education and growth leg of the balanced scorecard. This fourth leg, the learning leg of the balanced scorecard, is presented in this part, starting with understanding the manager’s roles and responsibilities, then discussing how to create an appropriate scorecard and dashboard and how they work together, and concluding with key information regarding pitfalls to avoid when implementing the growth and development leg of your scorecard.

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