Balanced Scorecard Strategy For Dummies®

Part I. The ABC’s of Balanced Scorecard

In this chapter ...

Balanced scorecards have become not only popular within companies both large and small, they have become essential to measuring and managing the what’s and how’s of business. Having a basic understanding of the four legs for balanced scorecards — the customer leg, the financial leg, the internal business processes leg, and the knowledge and growth leg — is the first step in establishing your balanced scorecard strategy for your organization. After we cover the basics, we consider the best approaches to understanding your needs and making plans for implementing your own balanced scorecards.