Chapter 8
The Business Case for Augmented Intelligence
Introduction
Augmented intelligence is a powerful concept and a foundational technology that has the potential to transform data into a technique to predict customer behavior, provide a deep understanding of information, and plan for the future. Much of the excitement around artificial intelligence (AI) has been focused on using machine learning (ML) models to automate business processes. However, organizations that understand the power of creating collaboration between humans and machines can outpace the competition. In this chapter, we explore how businesses can capitalize on the power of augmented intelligence to gain an advantage, both in the short term and into the future as markets ...
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