Asserting Yourself At Work

4Assertive Nonverbal Communication

Learning Objectives

By the end of this chapter, you should be able to:

• State the importance of nonverbal aspects of communication.

• Differentiate between passive, aggressive, and assertive nonverbal cues.

• Identify key dimensions of assertive nonverbal communication (ANC).

• Explain how dimensions of ANC can be combined to strengthen nonverbal communication.

• Keep a nonverbal communication journal.

• Describe strategies to align your verbal and nonverbal communication.

The last chapter equipped you with practical techniques for making your verbal communication more assertive. In this chapter, you’ll learn ...