Artificial Intelligence and Machine Learning in Business Management

4 Artificial Intelligence and Machine Learning

Discovering New Ways of Doing Banking Business

Puspalata Mahapatra and Sarita Kumari Singh

KSCE, KIIT DU, BBSR, Odisha

DOI: 10.1201/9781003125129-4

Contents

• Structure of the Chapter
• 4.1 Introduction
• 4.2 AI in the Banking Sector: Where It Works and What For
  • 4.2.1 AI and Customer Service
    • 4.2.1.1 Chatbots
    • 4.2.1.2 AI and Personalized Banking
    • 4.2.1.3 Smart Wallets
    • 4.2.1.4 Voice Assisted Banking
    • 4.2.1.5 Robo Advice
    • 4.2.1.6 AI Backed Blockchain for Expedite Payments
  • 4.2.2 AI and Magnifying Efficiency of Banks
    • 4.2.2.1 Determining Credit Scoring and Lending Decisions
    • 4.2.2.2 AI and CRM
  • 4.2.3 Magnifying Security and Risk Control
    • 4.2.3.1 Detection and Prevention of Financial Fraud
    • 4.2.3.2 Reducing Money Laundering
    • 4.2.3.3 Cybersecurity ...